YAN'S MASSAGE (ABN 37 691 555 290) respects your privacy. This policy explains how we collect, use, store and disclose your personal information, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information we collect
- Your name, phone number and the address where the massage will take place.
- Health information you choose to share so we can provide a safe treatment.
- Booking history and treatment notes.
- Payment details, which are collected and processed directly by Stripe.
How we use your information
- To arrange, confirm and deliver your booking.
- To provide a safe, appropriate treatment based on your health information.
- To process payments and refunds.
- To contact you about your appointment.
- To meet our legal, tax and record-keeping obligations.
Payments
Card payments are processed by Stripe, a PCI-DSS compliant payment provider. We never see or store your full card number. Stripe's handling of your data is described in its own privacy policy at stripe.com/au/privacy.
Disclosure
We do not sell or rent your personal information. We only share it with service providers who help us operate (such as Stripe for payments), or where required by law.
Storage and security
We take reasonable steps to protect your information from misuse, loss and unauthorised access. Records are kept only for as long as needed for the purposes above or as required by law.
Access and correction
You may ask to access or correct the personal information we hold about you at any time by calling 0408 259 069.
Complaints
If you have a privacy concern, please contact us first and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact
YAN'S MASSAGE · Phone: 0408 259 069