This policy applies to all bookings made with YAN'S MASSAGE (ABN 37 691 555 290). Nothing in this policy limits your rights under the Australian Consumer Law.
Cancelling or rescheduling
- 24 hours' notice or more: you may cancel or reschedule free of charge and receive a full refund of any amount paid.
- Less than 24 hours' notice: a cancellation fee of 50% of the booked treatment price applies. The remaining balance is refunded.
- No-show or cancellation on arrival: the full treatment price is charged, as the therapist has travelled to your location.
To cancel or reschedule, please call or text 0408 259 069.
If we need to cancel
If we cancel your appointment for any reason (for example illness or an emergency), you will be offered a new time or a full refund of any amount paid — your choice.
Late arrivals and access
If we cannot access your location, or the session must be shortened because of a delay on your side, the full booked price applies. If our therapist arrives late, your session will run for the full booked time or the price will be adjusted proportionally.
Satisfaction and refunds
If you are unhappy with your treatment, please contact us within 48 hours on 0408 259 069. We will review your concern and, where appropriate, offer a complimentary follow-up session, a partial refund or a full refund.
How refunds are paid
Approved refunds are returned to the original card used for payment via Stripe. Refunds are processed within 2 business days of approval and usually appear in your account within 5–10 business days, depending on your bank.
Health-related refusals
For your safety, a therapist may decline to proceed if a medical condition makes massage unsafe (for example, fever or an acute injury). Where this is disclosed before the session starts, you will receive a full refund.
Contact
YAN'S MASSAGE · Phone: 0408 259 069